Privacy Policy

1. Who we are

This website is operated by TKC Aurum Manufacturing Sdn Bhd (“TKC Aurum”, “we”, “us”), a gold jewellery manufacturer in Malaysia that supplies gold retailers. This notice explains how we handle personal data in line with the Personal Data Protection Act 2010 (PDPA).

2. Personal data we collect

When you send a trade enquiry through this website, we collect the details you provide: your shop name, contact person, phone or WhatsApp number, email address, city or state, the series or pieces you are interested in, and your message. We do not ask for identity card numbers, bank details or payment information on this website.

Our hosting and security services may also record technical information such as your IP address, browser type and the pages you visit, to keep the website secure and working.

3. Why we use it

• To reply to your enquiry and send you our trade catalogue.
• To arrange workshop visits, meetings or calls with our team.
• To prepare quotations and manage orders as a retail partner.
• To protect the website from spam and misuse.
• To meet our legal and regulatory obligations.

We do not sell your personal data, and we do not use it for unrelated marketing without your consent.

4. Who we share it with

Your data is only shared where needed to provide the services above: with our staff who handle your enquiry, and with service providers that host this website, deliver our email and protect our forms from spam (Cloudflare Turnstile). These providers process data on our behalf and may store it on servers outside Malaysia. We may also disclose data where required by law.

5. Cookies

This website uses cookies and similar technologies that are needed for it to work and to protect our forms from automated abuse. If we introduce analytics or marketing cookies in the future, we will update this policy.

6. How long we keep it

We keep enquiry details for as long as needed to respond to you and to manage any business relationship that follows, and then delete or anonymise them unless the law requires us to keep them longer.

7. How we protect it

We take practical security measures to protect personal data from loss, misuse, unauthorised access and disclosure, including secure hosting, encrypted connections (HTTPS) and limited staff access.

8. Your rights

Under the PDPA you may ask to access and correct the personal data we hold about you, and you may limit or withdraw your consent to how we use it. Withdrawing consent may mean we can no longer respond to your enquiry or supply you. To make a request, contact us using the details below.

9. Contact us

For questions or requests about your personal data, email [email protected] or use our contact page.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.